OUR GOAL IS TO MAKE SURE YOU ARE COMPLETELY SATISFIED WITH THE ITEMS YOU ORDEr AND YOUR EXPERIENCE WITH pURE ESSENCE.  DEPENDING ON THE REASON FOR THE RETURN AND THE CONDITION OF THE PRODUCT, THERE MAY BE SEVERAL OPTIONS AVAILABLE FOR YOU.

RETURNS, EXCHANGE & REFUND POLICY IS NOT APPLICABLE TO INTERNATIONAL ORDERS.

RETURN, EXCHANGE & REFUND POLICY is applicable ONLY TO THE UAE MARKET AS PER THE BELOW TERMS AND CONDITIONS:

OUR BELOVED CUSTOMERS SHOULD KNOW THAT BY CLICKING ON THE “CHECK OUT” BUTTON, IT MEANS THAT THEY AGREE ON OUR RETURNS, EXCHANGE & REFUNDS TERMS AND CONDITIONS.

• IF YOU WISH TO RETURN THE PRODUCT, THE PRODUCT MUST BE RETURNED TO US IN THE SAME CONDITION AS RECEIVED IN ITS ORIGINAL BOX, INVOICE, AND PACKAGING INTACT WITHIN 3 DAYS AFTER RECEIVING THE ORDER.

• IN CASE THE CUSTOMERS WOULD LIKE TO ORDER MORE ITEMS AFTER CHECKING OUT; WITH A TIME LIMIT OF 2 HOURS, THEY ARE ALLOWED TO PLACE A NEW ORDER USING THE PREVIOUS ORDER REFERENCE NUMBER TO BE DELIVERED TOGETHER.
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• RETURN & EXCHANGE POLICY IS NOT APPLICABLE ON PROMOTIONAL ITEMS OR DURING THE PROMOTION PERIOD.
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• FOR EXCHANGE, ONCE THE ITEM/PRODUCT IS RECEIVED BACK TO PURE ESSENCE WAREHOUSE AND IS APPROVED FOR ITS CONDITION, THEN YOU WILL BE GIVEN A VOUCHER TO BE USED WITHIN 60 DAYS. NOTE THAT BY EXCEEDING THE VOUCHER AMOUNT, THE CUSTOMER MUST PAY THE DIFFERENCE.
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• IF YOU HAVE PAID BY CREDIT CARD AND YOU WISH TO RETURN THE ITEM, A VOUCHER WILL BE GIVEN TO BE USED WITHIN 60 DAYS.
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• CASH ON DELIVERY (COD) RETURNS WILL BE ISSUED A VOUCHER TO BE USED WITHIN 60 DAYS.
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• IN CASE YOU RECEIVED A WRONG PRODUCT(S), OR THE PRODUCT IS DAMAGED, PLEASE CONTACT US ON INFO@PUREESSENCE.AE, and OUR CUSTOMER SERVICE WILL ASSIST YOUR REQUEST WITHIN 2 BUSINESS DAYS.
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• INCASE NO ONE IS AVAILABLE TO ACCEPT THE DELIVERY ORDER OR THE DELIVERY IS MISSED, YOU WILL HAVE TO ARRANGE AN ALTERNATIVE DELIVERY WITH THE COURIER OR EMAIL US ON INFO@PUREESSENCE.AE